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Terms of Business
Who we are
Tame the Tech provides tech support, systems setup and virtual assistant services to small businesses and individuals.
How payment works
All Power Hours and project work must be paid for in advance to secure your booking or start date. Retainer services are agreed in advance, including scope and hours, and are billed monthly in advance. Work may be paused or delayed if payment is not received on time. Where services are delivered in line with what has been agreed, payments are non-refundable except as set out in the cancellations policy below. If there is any issue with delivery, we will work with you to resolve this appropriately, which may include corrective work, rescheduling or a partial or full refund where required. Nothing in these terms affects your statutory rights.
Cancellations and rescheduling
For Power Hours and booked sessions, cancellations made with more than two working days’ notice are eligible for a full refund or reschedule. Cancellations made with one working day’s notice are eligible for a 50% refund or reschedule. Cancellations made with less than one working day’s notice, or failure to attend, are non-refundable. Rescheduled sessions must be rebooked within a reasonable timeframe. Once a session has been rescheduled, any further cancellation of that session will be non-refundable. For project work, once work has started, payments are non-refundable except where services have not been delivered in line with what has been agreed.
Ongoing support terms
Retainer services are agreed in advance and billed monthly. An initial trial period may be agreed. After this, either party may cancel with one month’s notice.
Refund policy for digital goods
Digital products are non-refundable once access has been provided. If you experience any issues accessing your purchase, we will resolve this promptly.
What’s included (and what’s not)
All work is based on what has been agreed in advance. Any additional work or changes to scope will be discussed and may incur additional fees. Clients are responsible for providing timely access to systems, information and approvals required to complete the work.
Ownership of work
Once full payment has been received, any work created specifically for the client becomes their property. We retain the right to reuse general knowledge, processes and non-confidential elements.
Ownership of work
Once full payment has been received, any work created specifically for the client becomes their property. We retain the right to reuse general knowledge, processes and non-confidential elements.
Limits of responsibility
We provide support and recommendations based on experience, but outcomes depend on implementation and external factors. We are not liable for loss of income, profit or data, or for issues caused by third-party tools. Our liability is limited to the value of the services provided.
External platforms and tools
We may use or recommend third-party tools as part of our work. We are not responsible for their performance, pricing, availability or any issues arising from their use.
Other important terms
We reserve the right to refuse, pause or terminate services where there is non-payment, misuse of services or a breakdown in the working relationship. All client information will be treated as confidential. These terms may be updated from time to time and are governed by the laws of England and Wales.
Get in touch
If you have any questions about these terms or how your data is used, please contact: [email protected]
Working hours and communication
Services are generally delivered during standard business hours, Monday to Friday, 9am–5:30pm (UK time), excluding bank holidays. Any planned time off will be communicated in advance. Where appropriate, alternative cover may be arranged, but this is not guaranteed and will be agreed separately if required. If there is any unplanned absence (such as illness), this will be communicated as soon as possible and work will resume or be rescheduled accordingly. Communication is primarily handled via email, with calls or meetings arranged in advance where needed.